Refund policy
At NŌR, we are committed to delivering premium essentials and ensuring your satisfaction with every order.
Returns & Exchanges
You may request a return or exchange within 14 days of receiving your order.
To be eligible, items must be:
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Unworn and unused
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Unwashed
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In their original condition
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With all original tags attached
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Returned in their original packaging
Proof of purchase is required for all return and exchange requests.
Items that have been worn, washed, altered, damaged by misuse, or returned without their tags may not be accepted.
Size Exchanges
We understand that finding the perfect fit matters.
Size exchanges are available within 14 days of delivery, subject to stock availability. If the requested size is unavailable, we will offer an alternative solution.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the issue, and we will review your case and provide the appropriate solution.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Sale or discounted items
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Gift cards
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Personalized or custom-made products
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that shipping fees are non-refundable unless the item received was damaged, defective, or incorrect.
Contact
For any return or exchange request, please contact us:
Instagram: @noreesential
Email: a7medashrfpro@gmail.com